We're based in Ottery St Mary and work right across Devon, day and night. Some areas we're in every week; others we reach for planned and commercial work. Wherever you are in the county, call and we'll give you a straight answer on timing.
Drainage coverage is not a neat circle on a map. What actually decides whether we can help is the type of job and when you need it: an emergency needs a van that can be with you quickly, while a CCTV survey or a planned jetting visit can be scheduled for a day we're already working in your area.
So the list below is grouped by how we work rather than by county lines. If your town isn't named, it's still worth a call — we're often nearer than the list suggests, and we'll tell you straight away whether we can help.
Our home patch. Emergency response here is same-day and usually within hours.
Postcode areas: EX postcodes
Routinely worked. Emergency attendance depends on where the vans are that day — we'll give you a realistic time on the phone, not an optimistic one.
Postcode areas: EX and TQ postcodes
Reached regularly for planned and commercial work. Emergencies here are booked rather than promised — ask and we'll tell you honestly what we can do.
Postcode areas: EX and PL postcodes
Sewage backing up needs a van now, and that is largely a question of distance. A recurring slow drain can wait for a day we are already nearby, which widens the area considerably.
Jetting and CCTV need specific kit on board. If the right van is already working your side of the patch, a job that looked marginal becomes straightforward.
Commercial sites on a maintenance schedule are worked into a route. That is why we cover further north for contracts than we do for one-off emergency call-outs.
Quite possibly. The list names the places we work most often, not the limit of where we will go. Call with your postcode and we will tell you straight away whether we can help, and roughly when.
There is no call-out fee anywhere we cover — you pay for the work, not the visit. The price is agreed on site before anything starts, so there is no separate mileage charge appearing on the invoice afterwards.
In the core coverage area, usually the same day and often within a few hours. Further out it depends where the vans are that day. We would rather give you a realistic time on the phone than a comforting one that we miss.
The phone is answered around the clock wherever you are. What varies is how fast someone can physically reach you overnight, which is a different question — ask when you call and we will tell you what is actually possible.
Sometimes. Scheduled work is planned into a route rather than dispatched from cold, so the practical range for maintenance contracts is wider than for emergencies. Worth asking if you have multiple sites.
Call with your postcode and you'll get a straight answer in under a minute — including if the answer is no.
