Sewage backing up, a flooded garden or a toilet that won't stop overflowing doesn't wait for office hours — and neither do we. Call any hour of the day or night and you'll speak to a real person who can get an engineer moving.
Most drainage problems can be booked in for the next available slot. Some can't. Sewage coming back up into the house, a drain that's flooding a driveway or yard, or a system that's completely backed up — these need someone on the way now, not a callback in the morning.
The phone is answered around the clock, every day of the year. Whoever picks up can talk you through what to do while you wait, and get an engineer booked in straight away.
If you're not sure whether your problem qualifies, call anyway — that's a quicker way to find out than guessing.
Water or waste coming back up through a toilet, sink or drain inside the property. Always treated as urgent.
Water pooling across a garden, driveway or yard because it has nowhere else to go.
Especially where it's the only bathroom, or more than one fixture in the house is affected at once.
Usually a sign the main drain is blocked rather than a single fixture — worth an emergency call.
Ground giving way, water surfacing unexpectedly, or a sudden bad smell from underground.
A blocked kitchen or closed bathroom stops a pub, restaurant or shop trading. We treat commercial call-outs with the same urgency.
Day or night — no answering service, no call centre.
What's happening, where, and whether anyone's at risk — so the right engineer and kit are sent out.
You'll be told realistically when to expect them, not an optimistic guess.
The price is agreed on site before any work starts — no surprises afterwards.
No — there's no call-out fee at any hour. You pay for the work carried out, not for the visit itself, and the price is agreed before anything starts.
It depends on where you are and where the nearest engineer is at that moment. We'll give you a realistic time when you call rather than a comforting one we might miss.
The phone is answered 24 hours a day, every day of the year. Genuine emergencies — sewage indoors, flooding, a completely blocked system — are responded to overnight.
Often, yes, depending on your policy and the cause. We can supply photos, a written report and CCTV footage to support a claim if you need one.
Stop using the affected drains, sinks or toilets so the problem doesn't get worse, and keep clear of any standing water that may be contaminated. Tell us on the phone if anyone in the property is vulnerable so we can prioritise accordingly.
Answered 24 hours a day, 7 days a week. No call-out fee, fixed price agreed before we start.
